Support

Getting started

How do I set it up?

Install IO Analytics from the Shopify App Store and open it from your Shopify admin. Your orders, returns and catalog start importing right away. Then go to Settings and fill in three fields: lead time, safety days and how many days one order covers. Reorder opens as soon as they are saved.

What does "Day 1 — importing" mean?

The app is still bringing in your history. Reports fill in as the import finishes. Because Shopify doesn't keep stock history, IO Analytics records your stock every night from the night you install. Reorder works from the first day and gets more accurate each night.

Reorder

Why is a size box red or yellow?

Red means the last day to order that size, once your lead time and safety days are counted, is today or has already passed. Yellow means that day is coming up soon. Open a size to see its sell-out date, order-by date, suggested quantity and the six steps behind the date.

Some vendors deliver slower than others. What do I do?

Set one lead time for the whole store, then add exceptions by vendor in Settings, for example 30 days for one vendor and 21 for another.

How do I get a purchase list?

Select the rows you want in Reorder and choose Download purchase list. If you have entered unit costs in Shopify, the list shows what the suggested order would cost. IO Analytics doesn't send orders to suppliers; you send the list yourself.

Plans and billing

How do I change my plan?

Open Plan in the app. It takes you to Shopify's plan page, where you can move up, move down or choose Free. Moving up starts the new plan straight away. Moving down, or to Free, takes effect at the end of the period you paid for.

How am I billed?

Shopify bills the plan on your Shopify invoice, in USD, excluding tax. Yearly plans cost 10 months of the monthly price. Every new store gets 14 days of full access first, with no charge and no card.

Your data

What happens if I uninstall?

Your sign-in sessions are removed straight away. 48 hours later all of your store's data in IO Analytics is deleted. If you reinstall within those 48 hours, your settings are still there; after that, you start fresh.

A customer asked a store for their data or to be deleted.

Shopify passes these requests to us automatically. Erasure requests are carried out when they arrive. For access requests, we send the store owner the data we hold within 30 days. IO Analytics stores only the Shopify customer ID, never names, email addresses, phone numbers or addresses. See our Privacy Policy for details.

Good to know

• IO Analytics works with Shopify data only: orders, returns, catalog and stock. It doesn't show visitors, conversion rate, sales channels or ad results.
• The app is available in English.
• When you install, history import starts with your last 60 days of orders.
• Shopify doesn't tell apps when an order is deleted, so a deleted order can still appear in reports. Email us and we'll remove it.