FAQ
Questions, answered.
What happens after the 14 days?
Your store moves to Free. Nothing is deleted: orders keep syncing and stock is still recorded every night, so when you choose a plan later the full history and forecasts are there right away.
How am I billed?
Shopify bills the plan on your Shopify invoice, in USD. Yearly plans cost 10 months of the monthly price, and you can switch any time.
Can I change or cancel?
Yes. Moving up starts the new plan right away. Moving down, or to Free, takes effect at the end of the period you paid for.
What does the app read from my store?
Order lines, returns, your catalog and stock. It doesn't read customer names, emails, phone numbers or addresses; it keeps only the Shopify customer ID.
Does it change anything in Shopify?
No. It doesn't touch products, prices or stock. It reads and reports. Purchase lists are downloaded for you to send.
Does it show traffic, ads or other platforms?
No. IO Analytics works with your Shopify data only: orders, returns, catalog and stock. It doesn't show visitors, conversion rate, sales channels or ad results, and it runs only on Shopify.